Served as a Senior Consultant investigating and implementing processes to change and improve the lives of Veterans who seek and utilize Veterans Affairs services and assistance.
Served as principal UX Researcher supporting site navigation and organic search improvements, creating a customer rewards program, and improving attribution tracking and collection services.
Produced and curated the GEICO interface design guidelines documentation and helped to ensure the GEICO mobile application remains in the #1 highest rated and most used insurance app on the market.
Lead research and design efforts on multi-phase SBIR contracts upwards of $5M. Designed and launched a mobile application service devoted to epidemiological data collection and first responder information coordination.